Shipping & Returns

Shipping & Local Pickup

Brinker Woodworks ships from Salem, Oregon, using USPS. Ready-made, in-stock orders typically ship within one business day after payment. Orders requiring engraving, personalization, or custom work have a preparation time confirmed when ordering. Weekends and postal holidays may affect shipping schedules. Shipping charges are shown before payment. Tracking information is provided when your order ships. Delivery dates are estimates and are separate from preparation time. Local pickup in Salem is available by arrangement. Please wait for confirmation that your order is ready before coming to collect it.

Returns & Order Issues

For non-personalized products, contact us within 30 days of delivery or pickup to request a return. Items must be unused and in their original condition. After approval, please return the item within 14 days. Buyers pay return postage for change-of-mind returns. Original shipping charges are nonrefundable. There is no restocking fee. Personalized and custom-made products are final sale for change-of-mind returns, including spelling and design choices accurately produced from the customer’s approved proof.

If an item arrives damaged, defective, or different from the approved order, please contact us promptly with photographs of the item and packaging. We will assess the issue and arrange an appropriate repair or replacement. If we cannot reasonably resolve the issue through repair or replacement, we will provide a refund. Store credit may be offered with your agreement.

Please contact us before returning an item. We will provide return instructions and cover necessary return postage for confirmed damage, defects, or our error. This policy does not limit applicable consumer rights or marketplace buyer protections. Approved refunds are issued to the original payment method within 5 business days after we receive and inspect the return. Your payment provider may take additional time to post the refund. Natural variations in wood grain and color are part of each handcrafted item. To arrange pickup, request a return, or report an issue: barry@brinkerwoodworks.com · 971-283-5758